Implementing VRS – Changes for the driver

January 29, 2010

Right now your drivers probably exercise a lot of discretion in what they do. A common practice is to give the drivers a set of delivery tickets and leave them to get on with it – assuming they will arrange the drops in a sensible sequence.
You probably run a fixed trip or fixed area system, [...]

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Implementing VRS – Changes for the Customer

January 29, 2010

Implementing VRS will result in changes for the customer. Delivery patterns and drivers will change. Customer expectations must be managed carefull.

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Implementing VRS – Objectives and Measurement

January 29, 2010

Why are you implementing VRS?
The usual reasons are
• Reduce distribution costs.
• Improve customer service.
• Reduce planning time/staff and customer service time.
• Satisfy an external requirement (e.g. a 3pl contract requirement)
And more recently
• Be more green
It helps to think through all your objectives before you start. Write them down. Get your boss or your shareholders to sign off on them.
The good [...]

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Top Tips on Evaluating and Implementing Vehicle Routing Software

January 29, 2010

1. Involve the interested parties
Your IT Department
You need data – customer codes, addresses, delivery time windows and orders. This data already exists in your order processing system. If you are doing daily planning you need to be able to get that data out of there and into your Vehicle Routing system. [...]

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